AWSome Live Call Viewer · 3-Tier
INSTANT (WebSocket) · NEAR-RT (Bedrock+Comprehend) · POST-CALL (Contact Lens)
↩ Switch Demo
disconnected
🚨
SUPERVISOR ALERT — Customer needs attention
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Recent Contacts
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AI AGENT
Riley · Live + Enriched
idle
Wisdom transcript · Comprehend + Bedrock category match
~1-3s
🧠
Sentiment + retail category matches appear as Bedrock analyzes each customer utterance.
Categories Firing Live
No categories yet.
HUMAN AGENT
Real-Time Contact Lens
waiting for agent
Connect Contact Lens RTCA · per-segment sentiment
~2-5s
🎧
Streams once a human agent picks up the escalation.
RT Categories
No categories yet.
POST-CALL
Native Contact Lens
idle
AWS Contact Lens analysis
~5-15 min after disconnect
🧾
Native AWS Contact Lens analytics appear here once processing completes.
Contact Summary
Contact Lens Categories
No categories yet.
Sentiment
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Duration
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Customer Talk
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System Talk
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